Refunds And Return Policy

Introduction

FRIENDMART.COM is a subsidiary site of FRIENDCLUB.COM. At FRIENDMART.COM, your satisfaction is our top priority. We understand that sometimes purchases may not turn out as expected, which is why we’ve outlined the following guidelines to ensure a smooth and hassle-free return and refund process.

1. Returns

1. Return Window: Items must be returned within 30 days of the delivery date. Specific products may have different return windows, which will be clearly indicated on the respective product pages.

2. Condition for Returns: To be eligible for a return, items must be in their original packaging, unopened, unused, and inclusive of all accessories and documents.

3. Exceptions: Certain goods are non-returnable, including perishable items, bespoke products, and personal care items.

2. Refunds

1. Eligibility: Upon receiving and inspecting your return, we’ll notify you through email about the approval or rejection of your refund.

2. Refund Process: If approved, the refund will be processed to your original payment method within a predefined number of days, subject to your card issuer’s policies.

3. Partial Refunds: Certain circumstances may warrant only partial refunds. This is especially the case if returned items are not in their original state or have sustained damage.

3. Shipping

1. Shipping Costs: Customers bear the shipping costs for returning items. However, if the return is a result of our oversight (like receiving a faulty or incorrect product), FRIENDMART.COM will cover the return shipping expenses.

2. Recommendations: For returns, ensure items are securely packed. We advise using a trackable shipping service or opting for shipping insurance.

4. Seller-specific policies

FRIENDMART.COM hosts multiple vendors, and some may implement their own distinct return and refund policies. If such a policy differs from our general guidelines, the vendor-specific policy will prevail. Always consult individual product pages or reach out to the respective seller for clarification.

5. Exchanges

FRIENDMART.COM replaces items if they are found to be defective or damaged. To initiate an exchange for an identical product, contact our customer service team.

6. Delayed or Missing Refunds

If your refund seems delayed:

1. Recheck your bank account or credit card statement.
2. Liaise with your credit card company, as refund postings might take some time.
3. If these steps don’t resolve the issue, kindly reach out to the individual vendor-specific customer support, or our dedicated customer support.

7. Contact Us

For all return and refund inquiries, connect with the specific vendor that your product is purchased from, or our customer service team at [support@friendmart.com].